Frequently asked questions
How long will it take for my order to ship?

We move fast so you can start boosting every bite! Most orders are processed and shipped within 1–3 business days (excluding weekends and holidays).
How can I track my package?

As soon as your order heads out, we’ll send you a confirmation email with tracking information so you can follow its journey to your door.
What are your shipping rates and delivery times?
  • Rates: Shipping costs are calculated at checkout based on your location and the size of your order.
  • Delivery Time: Generally, orders arrive within 3–7 business days within the continental U.S.
Where does Smash Melon ship?

Currently, we ship everywhere within the United States. We are working hard to expand to more locations in the future!
What happens if my package is delayed?

Once a package is with the carrier, delivery is subject to their conditions. Smash Melon is not responsible for delays caused by weather, carrier issues, or incorrect shipping information provided at checkout. If you have concerns, feel free to reach out to us using the contact form below.
What is your return policy?

Because of the nature of our products (food and supplements), all sales are final. We cannot accept returns or exchanges on either opened or unopened products.
What if my order arrives damaged or is incorrect?

We want to make it right! If your order is damaged, defective, or incorrect, please complete the form below within 7 days of delivery. Please include:

  1. Your order number
  2. A brief description of the issue
  3. Photos of the product and the packaging
How do refunds work?

If a refund is approved, it will be issued back to your original payment method. While we process these quickly, the timing of the credit depends on your specific bank or payment provider.

Bottom line: We stand behind what we make and want you to feel good about every Smash Melon order. If you're ever unsure, just reach out!

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